How do I reach support?

Simply use our contact form under "Contact" or write an email to: office@artz.at

Available at any time (7 days)
✅ First-class German support
✅ Fast & uncomplicated processing

Our promise: If there is ever a problem, we will find the right solution for you! 🤝

30 day money back guarantee

What is that?

If you are not satisfied with the product you ordered, we will refund your full invoice amount without deductions and without giving any reason. You have 30 days to decide. That's our 30-day money-back guarantee! 🤝

Cancellation & Returns Processing

How can I cancel my order?

You can cancel your order within 24 hours of placing your order.
Just write to us at office@artz.at

Unfortunately, orders that have already been shipped cannot be cancelled. We ask for your understanding.

Can I change my order later?

It is possible to make subsequent changes within 24 hours of ordering. Simply write to us at office@artz.at

We can subsequently change the following information for you:
- Delivery address
- Billing address
- First and last name
- E-mail address
- Telephone number

How does the returns process work?

Our returns process is very simple. Simply contact us at office@artz.at and we will take care of your request immediately.

When will I receive a credit after the return has been processed correctly?

After we have received the return and it has been checked, you will receive a credit for the invoice amount within 24 hours via the payment method you have chosen.


Why should I order from art'z?

Our products are unique. You can find them not in local stores or other online shops.

Additionally, you have these advantages:

Free insured shipping
Delivery with tracking
30 day money back guarantee

Which payment methods are supported?

- Paypal
- Credit cards: VISA, Mastercard, Maestro, American Express
- Instant Banking
- eps transfer
- ShopPay
- Google Pay
- Apple Pay
- Purchase on account (Klarna)

What happens after my order is successfully placed?

After you have placed your order, you will automatically receive an order confirmation by email. This message will include all information about your order, such as the item, billing and delivery address, and payment method. We will then process the order immediately so that you will have your package in your hands quickly.

We are happy to have you as a customer.