Right of withdrawal

30-day refund

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must contact us

Leithadammgasse 16
2493 Lichtenwörth

by means of a clear statement (e.g. by email or a letter sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to

ZAG ADVERTISING MEDIA OG, Leithadammgasse 16, 2493 Lichtenwörth, AUSTRIA

The deadline is met if you send the goods before the expiry of the fourteen-day period.

Return costs

In principle, you bear the direct costs of returning the goods.

Refund in case of loss of value

You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.


To cancel an order, please contact us immediately. If you cancel your purchase within 24 hours, we can refund your money without reservation. Otherwise, the items must be returned to us at your expense.


Once we have processed your order within 1-2 business days, it will be delivered within 4 - 14 business days, depending on the country.

Cancellation form template

(If you want to cancel the contract, you can use this form and send it to us.)


ZAG ADVERTISING MEDIA OG, Leithadammgasse 16, 2493 Lichtenwörth, AUSTRIA




I/we (x) hereby revoke the contract concluded by me/us (x) for the purchase of the following goods with the order number:

I/we (x) ordered the goods on:
I/we (x) received the goods on:

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if notification is on paper)

(x) Delete where inapplicable.